Refund Policy

Last updated: October 03, 2026

1. Our Refund Philosophy

Interview Helper is a digital service with immediate delivery. Due to the intangible nature of digital products, subscription fees are generally non-refundable once delivered. However, we handle refund requests fairly and on a case-by-case basis, as described below.

All payments are processed securely by Waffo Pancake, our PCI-DSS-compliant payment processor. We never store your payment details on our servers.

2. Eligible Refund Situations

  • New subscriber guarantee: First-time subscribers may request a full refund within 7 days of their first charge, provided usage does not exceed 10% of the plan's monthly quota.
  • Duplicate charges: Full refund for any duplicate charges resulting from our billing errors.
  • Verified service outage: If we experience a service interruption exceeding 72 continuous hours due to our fault, you are eligible for a prorated refund or service credit.
  • Legal rights: Where applicable law grants a statutory right of withdrawal (e.g., EU/UK 14-day cooling-off period, Australia's 10-day cooling-off period), that right is preserved and honored.

3. Non-Refundable Situations

  • Used subscription periods (after the 7-day new subscriber window)
  • Annual plans requested more than 30 days after initial purchase
  • Accounts terminated due to violation of our Terms of Service or Acceptable Use Policy

4. How to Request a Refund

To request a refund, email refunds@interviewhelper.tech with:

  • The email address associated with your account
  • Your transaction ID (found in your payment confirmation)
  • The reason for your refund request

We will acknowledge your request within 2 business days and process eligible refunds within 5–10 business days, credited to your original payment method.

5. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at billing@interviewhelper.tech. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution.

6. Contact

For refund requests or questions, contact us at refunds@interviewhelper.tech.