1. Information We Collect
We collect information you provide directly to us when you:
- Create an account (email, name, display name)
- Make a purchase (processed securely by Waffo Pancake — we never store payment details)
- Use our API (usage metrics for quota management)
- Contact our support team
We also automatically collect device and network information (IP address, browser type, operating system, timezone) and usage data (pages visited, features used, session duration).
2. How We Use Your Information
- To provide and maintain our service
- To process payments through our payment provider (Waffo Pancake)
- To send service-related communications (billing, security, policy updates)
- To detect and prevent abuse of our platform
- To comply with legal obligations
3. Data Sharing
We do not sell your personal data. We share data only with:
- Waffo Pancake — Our PCI-DSS-compliant payment processor (transaction data). Payment card data is never stored on our servers.
- Service providers — Email delivery, cloud hosting infrastructure
- Legal authorities — When required by law, court order, or regulatory request
- Business transfers — In the event of a merger or acquisition, with prior notice and continued protection obligations
4. Data Security
- Transmission: All data is transmitted over HTTPS/TLS
- Storage: Passwords and sensitive data are hashed or encrypted at rest
- Access control: Least-privilege principle; all employees sign NDAs
- Audits: Regular security audits and vulnerability scanning
In the event of a data breach that affects your rights, we will notify you and relevant regulators within 72 hours of discovery.
5. Data Retention
- Account data: Retained while active; deleted within 90 days of account deletion
- Transaction records: Retained for a minimum of 7 years in compliance with financial record-keeping requirements
- Support correspondence: Retained for 2 years
- Security audit logs: Retained for 12 months
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Export your data in a machine-readable format
- Correct inaccurate or incomplete data
- Delete your personal data
- Restrict or object to certain processing
- Withdraw consent where processing is consent-based
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at privacy@interviewhelper.tech. We will respond within 30 calendar days.
7. Cookies and Tracking
- Necessary: Required for login and core functionality — cannot be disabled
- Functional: Language preferences, UI settings — can be disabled
- Analytics: Anonymous usage statistics to improve our product — can be disabled
We may use analytics tools. Each tool's privacy policy applies.
8. International Data Transfers
Our servers and service providers may be located internationally. When we transfer data across borders, we use Standard Contractual Clauses (SCCs) or equivalent legal mechanisms to ensure your data is protected to the same standard as required in your jurisdiction.
9. Children's Privacy
Interview Helper is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us immediately at privacy@interviewhelper.tech and we will promptly delete it.
10. Third-Party Links
Our service may contain links to third-party websites or services. This Privacy Policy applies only to data we collect directly. We are not responsible for the data practices of third parties — review their privacy policies before sharing any information.
11. Policy Changes
We may update this Privacy Policy from time to time. Material changes will be communicated at least 15 days in advance via email or a notice on our platform. The "Last updated" date at the top of this page reflects the date of the most recent revision.